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Roles & Responsibilities 

The essential accountabilities of the veterans service office include but are not limited to:

  • Advise clients regarding state and federal benefits and claim decisions by appropriate boards, agencies, and courts

  • Explain laws, regulations, and codes that affect veterans, explain veterans rights, responsibilities

  • Claim documentation

  • Researches applicable state and federal laws, regulations, codes, and court decisions to develop effective arguments for benefit claims

  • Assists clients in completing forms, obtaining documentation, and performs analysis of claims and decisions by federal and state veteran administrations.

  • Compile personal information and assesses merits of benefit claims and applicability of information to claims

  • Counsels and advises clients regarding financial and educational assistance, medical services, emergency shelter, vocational adjustment, mental health service, and mortuary affairs

  • Interview clients regarding their financial, social, military, and psychological history and status


Mission Statement 

It is the mission of the veteran service office to advise persons living in the county who served in the U.S. Armed Forces regarding any benefits to which they may be entitled or any complaint or problem arising out of such service and render to them and their dependents all possible assistance.

"We are dealing with veterans, not procedures, with their problems, not ours." 

-General Omar N. Bradley, U. S. Army VA Administrator, 1945 - 1947

Veterans Office  |  517 Court Street Room, 304  |  Neillsville, WI  54456  |  (715) 743-5160
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